Returns & Exchanges
We want you to love your new botanical companions, but if your plant or accessory isn't the perfect fit, we offer a 30-day return policy for unused items and a 14-day health guarantee on all live greenery. Please note that as living organisms, plants must be returned in their original condition to qualify for a full refund.
Initiate Your Request
Contact our customer support team within 14 days of delivery for live plants or 30 days for hard goods to receive your return authorization number.
Document the Condition
For damaged or unhealthy plants, please attach clear photos of the foliage and soil so our horticultural experts can assess the issue.
Pack with Care
Secure your items in their original packaging to prevent transit damage, ensuring that live plants are upright and adequately cushioned.
Ship and Refund
Affix the provided shipping label and drop the package at any authorized carrier location; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing